From Dave Farber’s IP list, news that FEMA’s mail servers and domain name information was set up incorrectly, making it impossible to contact them via email. This stuff can be tricky to deal with properly , but it isn’t rocket science. It also doesn’t break itself – these problems were in place before the storm, probably for a long time. What does it say about your organizational culture that nobody from outside can send you email, and you don’t notice?!